We look forward to welcoming visitors to Illuminated Arboretum 2024. We have pulled together a list of all our frequently asked questions that will help you plan a visit.
If you have any specific questions regarding Illuminated Arboretum that are not answered below, please email info@thenma.org.uk or call 01283 245 100.
Details correct at time of print. Please note all information may be subject to change.
A limited number of tickets may be available on the evening of your visit, subject to availability. Please check online ahead of your visit. No tickets will be made available for purchase on the evening in sold out timeslots.
To guarantee entry we do recommend booking your tickets in advance, ahead of your visit. If you wish to add tickets to an existing booking, please call our team on 01283 245 100.
All visitors (including children under five years) must have their own valid ticket, which must be produced to gain entry to the event. Children under 16 must be accompanied by a responsible adult aged 18+.
No, you do not need to print your parking confirmation email if you are able to show it to our car parking team on arrival on a smartphone or other device.
Yes, each car will require a parking ticket. Parking tickets can be purchased alongside your Illuminated Arboretum tickets, in advance for £4 per vehicle, or on the evening of your visit for £6 per vehicle.
Parking will be available on Car Park A, as well as Car Park B which is just a three-minute walk along Croxall Road. Disabled bays are available in Car Park A, as well as a drop off / pick up point.
Parking tickets purchased in advance are priced at £4 per car. Parking tickets can be purchased on the night of the event but at £6 per car.
No, you will not be require to book a ticket but please ensure that you have your Friends Membership Card ready to present to our parking attendants on the evening of the event.
You will not be required to book separate parking tickets.
The Remembrance Centre and Arboretum grounds will close to the public at 4pm each evening. Ticket holders will not be permitted to remain in the Remembrance Centre until their allocated Illuminated Arboretum entry time.
Visitors wishing to explore the Arboretum earlier in the day are permitted to do so but must exit the Arboretum grounds and buildings at our normal closing time of 4pm and will be readmitted into the Remembrance Centre just before their allocated Illuminated Arboretum ticket time.
Visitors wishing to leave the car park between the site closing and their allocated ticket time will be permitted to do so and will not be required to purchase a second parking ticket upon their return.
Inevitably bad weather can affect any outdoor light trail and therefore Illuminated Arboretum will still go ahead unless the conditions become unsafe.
If the Arboretum is required to cancel Illuminated Arboretum as it is unsafe to proceed, wherever possible visitors will be offered an alternative date/time to attend. We will advise of any cancellation via our website and social media channels.
Any decision to cancel will be taken by 2pm on the day and ticketholders will be notified by email or telephone with details of how to reschedule.
We'll be offering a selection of tasty treats at the Arboretum during our Illuminated Arboretum evenings which will be available to purchase from our Restaurant and concessions on the route.
In the Restaurant
You'll be able to enjoy warm pies and pastries, loaded fries, warming soups, mulled wine and hot drinks.
As you explore
Along the route you'll be able to pick up German style sausages, burgers (and veggie alternatives), sweet treats including waffles, muffins and donuts and warming cups of hot chocolate and mulled wine.
The Coffee Shop will be closed during the event.