A welcome desk volunteer provides a friendly welcome, information and support to the people who visit the Arboretum. Knowledgeable, visitor-focussed and passionate about the Arboretum, they offer consistently excellent customer service as they help visitors make the most of their time onsite by offering information about the range of activities available to enhance a visit here. They also support events and other initiatives which help visitors engage with the Arboretum.
This role will suit those who are people focussed and who enjoy dealing with the public and display excellent interpersonal skills which enable them to use their judgement to engage with visitors, sometimes in difficult or sensitive situations.
Our Welcome Desk volunteers provide our visitors with information about our daily activities, operate till points, support events and other seasonal activities which help visitors to engage with the Arboretum and assist visitors who may need a little extra support by issuing motorised scooters and manual wheelchairs, completing necessary forms and pointing out the relevant facilities.
Foodservices Volunteers undertake a wide variety of tasks to support the Foodservices team. Providing a high level of customer service our Foodservices volunteers act as ambassadors for the Arboretum, help visitors with Restaurant facilities and provide guidance, support and basic site information and direction.
Provide a friendly welcome to visitors to the Arboretum shop. Retail Volunteers should be able to provide an insight to features and benefits of the product. Retail experience is a bonus, but really we are looking for confident team players to assist us.
Visitor Experience Volunteers provide a friendly welcome, information and support to people who visit every year.
Knowledgeable and passionate about the Arboretum, they help visitors get the most out of
their time on site and enhance their visit by offering opportunities such as tours, walks and
talks. Visitor-focussed and offering excellent customer service, they are ambassadors for the
Arboretum.
There are three different volunteer pathways available at the Arboretum for young people aged 13 - 18.
Duke of Edinburgh Award – Young people will join us for a set amount of time to fulfil the requirements of a Bronze, Silver or Gold award.
Arboretum Ambassador – An opportunity for young people to volunteer on an ongoing basis, at least twice per month, on either Saturday or Sunday.
Youth Steering Group – Our youth steering group will represent the powerful voice of young people, helping to ensure that a youth voice is placed at the heart of our development. The group will meet every two months, both in person and online – so those who live a little further away can also support us.
If you, or someone you know, would like to find out more about our youth volunteer opportunities please email education@thenma.org.uk
An Exhibition and Gallery Volunteer can support a visitor with interpretation and adding value to the exhibits. We operate three gallery areas, one which tells the story of remembrance and two which are open to installations that change on a regular basis through the year. Knowledgeable, visitor-focussed, and passionate about the Arboretum, they can also support events and other initiatives which help visitors to engage with the Arboretum.