The National Memorial Arboretum is open to pre-booked visitors. Tickets are released each Thursday and can be booked up to 2 weeks in advance. People visiting the Arboretum must follow the latest government guidance relating to travel and social distancing, and anyone advised to self-isolate should not visit the site at this time.
Access to the Arboretum will be via the Remembrance Centre where our visitor toilets remain available. A daily programme of walks and talks are available and our Shop is open. A limited take-away service is available with a range of freshly prepared hot and cold drinks and snacks. We are currently unable to offer dine-in options in our Restaurant.
We are legally obliged to ask all visitors over the age of 16 to either check in with the NHS Test and Trace App or to provide contact details upon arrival.
Further information about the measures currently in place at the Arboretum can be found by following the link below.
If you're passionate about the work of the Arboretum, are keen to help us grow and develop and have regular time to commit, you might be interested in volunteering with us.
Over 240 people volunteer their time at the Arboretum in 13 roles across our charity. From welcoming and advising visitors, providing guided tours and walks to administration and marketing, our volunteer and staff teams work together to ensure that all of our visitors have a great experience when they visit our site.
Though some of our roles will suit individuals with specific interests, you don't need to have experience to volunteer with us as you'll receive all the training that you need, either in the role or via our mentoring programme.
Last year an amazing 54,000 voluntary hours were given by our volunteer team.
Our volunteers are aged between 15 and 85, many of our young volunteers are using their experiences with us as they complete their Silver and Gold Duke of Edinburgh Awards.
Our volunteers come from 37 towns from across the local area.
Our current volunteers are always happy to share their experiences and answer questions.
Our Volunteers help in roles across our organisation.
Welcome Desk Volunteer
Provide a friendly welcome, information and support to the people who visit. Knowledgeable, visitor-focused and passionate about the Arboretum, they offer consistently excellent customer service as they help visitors to get the most from their time at the Arboretum by offering information about the site and the range of activities available to enhance a visit here. This is a front facing, role suitable for people who have used a till but training will be given, you will be handling cash, card, and transactions.
Exhibitions and Engagement Volunteer
Engage with visitors to our on site exhibitions, help to care for the collections on display and assist with the delivery of a varied activity programme. This team will also support the wider Front of House team to meet, greet and help direct and assist visitors, with a particular focus on learning groups.
Mapping Information Volunteer
Support the Grounds Team in producing plans, data and inputting into the Collections Management Information and Mapping system. Giving information to visitors on our site and being an ambassador for the Arboretum.
Support the caretaking team producing high standards of maintenance, cleanliness and event set up, giving information on our site and being an ambassador for the Arboretum.
Food Services Volunteer
Provide a friendly and welcoming support service for all visitors to the Arboretum's Restaurant, Coffee shop and events spaces on site.
Learning Volunteers support the Head of Participation and Learning and the Family Activities & Learning Officers in enabling children, young people and lifelong learners to make the most of their visit by providing year-round delivery of the learning programme. Volunteers will provide a friendly and welcoming guide service for all visitors to the Arboretum, giving information on our site. Meeting and greeting a range of groups when they arrive on site. Delivering activities to groups of young people and families, both indoor and outdoor all year round.
We currently have volunteer vacancies for the following roles:
Visitor Services Volunteers
Provide a friendly welcome, information and support to people who visit. They are knowledgeable and passionate about the Arboretum and its work, they help visitors to get the most out of their time on site and enhance their visit by offering opportunities such as buggy tours, walks, chapel talks and short presentations. Visitor- focused and offering excellent customer service, they are ambassadors for the Arboretum. This position would suit a team player with, excellent communication skills, who has experience of, or would like to help our visitors.
Provide a friendly welcome to visitors to the Arboretum shop. Retail Volunteers should be able to provide an insight to features and benefits of the product. Retail experience is a bonus, but really we are looking for confident team players to assist us.
Assist the Grounds and Landscape Team producing high standards of maintenance and site progression, giving information on our site and being an ambassador for the Arboretum. Duties within this team will include, weeding, edging, leaf collecting, planting, mulching, pruning, cleaning plaques, benches, shelters, signs and Memorials. This is an outdoor role in all weather conditions.
First Saturday of the Month Grounds Volunteer
Provide support and assist the Grounds and Landscape Team producing high standards of maintenance and site progression giving information on our site and being an ambassador for the Arboretum. Duties with in your Saturday team will include, weeding, edging, leaf collecting, planting, mulching, pruning, cleaning memorial and plaques. This is an outdoor role in all weather conditions.