Visiting Us

Please note that by law you can only visit in groups of up to 6 people (unless you are visiting as a household or support bubble which is larger than 6).

The Arboretum is now open for pre-booked visitors only. Bookings are made per vehicle and can only be made up to two weeks in advance.

In line with Government legislation, we ask all visitors to wear masks in all indoor spaces.

We have implemented new procedures to help keep our visitors and team members safe, including one way systems, additional cleaning regimes, amended food offer, digital chapel welcome talk and reduced daily capacity.

Our restaurant is currently offering a carry out and table service offer. If you wish to dine inside the restaurant, please book a table with our food services team on arrival.

 

Book Here

We know that lots of our visitors might have questions about visiting us. To help you plan your visit we’ve answered some of the most frequently asked questions.

If we haven’t answered your question or you need more information you can call us on 01283 245 100 or send your question using our online enquiry form.

Planning a Visit

Can I bring a dog to the Arboretum?

We do welcome dog walkers at the Arboretum along our dog walking route, around the edge of our site and along our hard-standing paths.

It’s important to keep in mind that we ask dog walkers to keep to the paths and that they do not take dogs onto the memorials.

You won’t be able to take your dog inside our buildings, though our Coffee Shop is dog friendly. It serves a variety of snacks, cakes and tasty barista crafted drinks.

You’ll find more information about visiting with your dog, including a map of the route, on our visiting with dogs page.

Can I take my dog on the Stick Man trail?

Dogs aren’t permitted on the SticK Man trail.

Do I have to pay to come into the Arboretum?

It’s free to visit the Arboretum.

A parking charge of £4 applies to all cars on our car park. There may be a small charge for other activities and events if you choose to take part in these. You can find out more on our What’s On pages.  

As a registered charity we are here to keep important stories alive and can only do this with your support. As you arrive, or before you leave, please do consider giving a £5 per person donation. We’ll use your donation to grow and develop the Arboretum.

Do I have to pay to park at the Arboretum?

We are limiting the number of people able to access our grounds each day. It is essential that visitors book in a vehicle before they visit. A charge of £4 will apply to all cars. Motorcycles and cycles will not be charged but you’ll still need to book a ticket online.

More information about visiting and booking tickets can be found here.

Can I download a map of the Arboretum?

You can download a simple map of our site here.

A detailed map and guidebook can be purchased from our Welcome Desk or Shop.

All proceeds from the sales of our maps and guidebooks are used to grow and develop the Arboretum.

Can I bring my own food to eat?

Absolutely, you’re welcome to bring picnics to enjoy out in our grounds and we have a number of picnic areas. We ask that you don’t eat food that isn’t from our Restaurant in either the Restaurant or Coffee Shop.

How long do I need to visit?

To see all of the memorials would take more than a day. If you have less time you can see our most visited memorials in an morning or afternoon.

If you have less time our land Train and buggy tours are great as they allow you to see lots in a short space of time.

How do I get to the Arboretum?

You’ll find lots of useful information on our getting here page.

How accessible is the Arboretum?

Our grounds are largely flat and there are lots of hard standing paths to use as you’re exploring. Many of our memorials are positioned in grassed areas so some visitors may find it more difficult to access these.

To help you get around wheelchairs and mobility scooters can be hired for a small charge. We also offer land train and buggy tours. Our Remembrance Centre is flat with levelled access into the building and ramped access into our grounds.

If you would like to know more about our facilities and read a full access statement for our grounds you can do so here.

Is there somewhere I can buy food?
Our Restaurant is open every day. At the minute takeaway drinks and snacks are available.

How do I arrange a group visit?

We welcome groups of all sizes and interests. You will find lots of useful information on our visiting as a group pages. When you have chosen your preferred visit date, complete and return your booking form. Your booking will be confirmed by a member of our team. You can talk to  a member of our Groups team by calling 01283 245 143 or emailing groups@thenma.org.uk

Am I able to park my motor home at the Arboretum overnight?

Vehicles can’t be left on our car parks overnight. Accommodation can be found in the surrounding area. Please visit enjoy staffordshire for further details.

I’m having problems with my online event booking, what should I do?

If you’re having problems making an online booking for an event or activity please call 01283 245 100 or email info@thenma.org.uk. Our phones are manned daily from 9am – 5pm.

How do I leave a comment or suggestion after my visit?
We love to hear from our visitors and we use your feedback to grow and develop. You can submit your feedback online, call 01283 245 100 or email info@thenma.org.uk

Our Memorials

How do I find out if somebody is remembered on the Armed Forces Memorial?

The names of people who have lost their lives on duty, died in operational theatre or were targeted by terrorists since the end of the Second World War are remember on the Armed Forces Memorial.

Individuals who died in the First and Second World Wars are usually remembered on local war memorials or at Commonwealth War Graves sites.  

You can search for individuals using their name or service number online

Is it still possible to dedicate a tree or bench to a loved one?
We are no longer able to offer tree or bench dedications for individuals or organisations at the Arboretum. Tribute Tiles are available for those wishing to add a tribute to our site. 
Why are there memorials for some groups but not others?

As a charity we are unable to fund the creation of memorials. The memorials that you see in our grounds have been designed, funded and dedicated by the groups they represent or other third parties. You can find more information about the application process for adding a memorial into our grounds on our How to apply for a memorial page. 

A full list of the memorials in our grounds can be found on our memorials listing page.  

Where do I find a map of all the memorials?

As a charity that is free-to-enter we aren’t able to provide a free map featuring all of the memorials to our visitors. Maps and guidebooks can purchased from our Welcome Area or in advance of a visit online.

By buying a map or guidebook you’ll be supporting our work, helping us to keep important stories alive.

A full list of the memorials in our grounds can be found on our memorials listing page.  

Supporting Us

Can I donate an item to the Arboretum?
Unfortunately, we are unable to accepted donated items including artwork, poetry or historical pieces. We do have two temporary exhibition spaces, if you wish to display a collection or exhibition please email our exhibitions officer. 
How can I support the Arboretum after my visit?

There are lots of ways to support us and we’d love for you to get involved in our journey. Some people choose to make a regular donation, fundraise or hold events. You can also support us by becoming an NMA Friend.