Ticket Cancellations

Open For Visitors

The National Memorial Arboretum is open freely to all, year-round from 10am-5pm (closes at 4pm from 15 Nov), every day except Christmas Day.  

Entry to the Arboretum is free, but for everyone's comfort we are limiting the numbers onsite. We recommend pre-booking your visit to guarantee entry. You can check our latest availability and book online using the link below. 

We are currently experiencing intermittent technical difficulties with our telephone systems if you'd like to get in touch with the Arboretum team please email info@thenma.org.uk. If you are trying to make a booking for parking tickets, mobility scooters or an event please consider visiting our online booking portal


Visitors are advised that the Coffee Shop is currently closed. Our Restaurant is open from 10am - 5pm. 

Pre-book your visit

Ticket Cancellations


Following Government advice issued, if you can no longer plan to visit the National Memorial Arboretum on the date indicated on your pre-booked ticket, we ask you to complete the form below.




Now more than ever, we need your support. If you are able, please donate your car parking charge to us. Your contribution will be gratefully received.


If your booking was made on or before 31 October, our team can provide a refund, please select this option below.  


We regret we cannot move or change tickets for you to an alternative date and we cannot partially cancel bookings. 


If your booking was made after 4 November, we cannot provide a refund as detailed in your terms and conditions of booking. 

Our Privacy Promise

At the National Memorial Arboretum we take your privacy seriously and we will only use the information you have provided on this form as a record that you will no longer be visiting us and, if requested, to process a refund for your parking booking. We will use the contact details you have provided to telephone you about your enquiry. We will not share your data and promise to keep your personal information safe and secure.

We will hold your personal data for two weeks from the date you were due to visit the Arboretum, as indicated below. If you would like to amend or update your details at any time, please contact National Memorial Arboretum 01283 245100 or info@thenma.org.uk.

For further information about how the National Memorial Arboretum processes your personal information and about your rights under data protection law, please see our privacy policy.

Please enter the first name you used to book your tickets.

Please enter the last name you used to book your tickets.

Please enter the booking reference displayed on your booking confirmation. e.g. NMA017263.

Please enter a contact number for our team to contact you on.

Please enter the date of your booked visit.