Summer Proms

Upon arrival at the Arboretum all Premier Ticket holders will be required to exchange their ticket for a performance lanyard within the Remembrance Centre. If you're planning to arrive earlier in the day we ask that you collect your lanyard from our Welcome Desk in the Remembrance Centre upon your arrival on site. Tickets can be exchanged throughout the day from 10am.

The Aspects building and bar will open at 5pm, dinner will be served promptly at 6pm. We recommend that you arrive no later than 5.30pm ready for the evening's dinner service to allow time for your tickets to be checked. 

Premier Ticket Holders will be permitted to park on Car Park A during the course of the day. 

You will be prompted to book parking tickets on our online booking portal when you purchase tickets for this event. If you did not purchase a parking ticket online at the time of booing your can call 01283 245 100 to book Summer Proms parking in advance. Our swtichboard is open from 9am - 5pm each day. 

It will also be possible to purchase parking tickets upon arrival at the Arboretum. 

A £4 per vehicle charge will apply to all vehicles, or £6 on the day. 

If you have booked parking in advance over the phone or online please have your booking reference number, and the name under which the booking was made, ready to present to our parking attendants upon arrival at the Arboretum. If your party is travelling in separate vehicles please ensure that other members of your party are made aware of your booking reference number, which can be found on your booking confirmation. 

Your Summer Proms parking ticket will be valid for the course of the day should you wish to arrive earlier and explore the Arboretum.

All Premier Ticket holders will recieve complimentary parking on the day of their visit. If your party is travelling in separate vehicles please ensure that other members of your party are made aware of your booking reference number, which can be found on your booking confirmation. 

There will be lots of parking available and our parking attendants will be on hand to direct you on the evening of your visit. Disabled bays are available in car park A, as well as a drop off / pick up point.

Visitors who are unable to download their online Summer Proms tickets or who have booked tickets over the phone will be able to collect their wristbands on the day of the event by providing their booking reference number or surname at the Welcome Desk upon arrival at the Arboretum. 

Visitors who purchase tickets online will receive an email containing a ticket download link. If you are unable to locate this email please ensure you have your booking reference number or party booking name to present when you arrive at the Arboretum. 

Visitors will be issued with separate parking tickets for this event, if you have booked parking in advance, either over the phone or online, please ensure that you have your booking reference number and the name under which the booking was made, ready to present to our parking attendants. 

Any remaining tickets for the performances will be able to purchase on the evening. 

It is not possible to transfer tickets to another individual. Tickets are non-refundable.  No exchanges within 14 days of the entry date on your ticket.  Subject to availability, exchanges to a different date for the same event may be possible at the transfer cost of £2 per ticket, plus any difference in ticket price on the day of exchange. 

When you arrive at the Arboretum your tickets will be checked and you will be issued with a wristband which will permit you entry to the performance arena. You will need to show the wristband to obtain re-entry to the performance arena.

The event will go ahead in the event of inclement weather. We ask that you check the weather forecast and come prepared for the weather expected. Ponchos, umbrellas and blankets will be available to purchase from our Gift Shop in the Remembrance Centre and performance area. 

We recommend that you bring an extra jumper or blanket, as this is an outdoor event and the temperature may drop in the evening. 

Whilst gazebos, tents etc will not be permitted at this event umbrellas, including golf umberellas, can be used in the performance arena. Fishing umbrellas, parasols etc cannot be used in the performance arena. We ask that all of our visitors are respectful of the viewing experience of their fellow guests when using umbrellas. 

The event will go ahead in the event of inclement weather. We ask that you check the weather forecast and come prepared for the weather expected. Ponchos, umbrellas and blankets will be available to purchase from our Gift Shop in the Remembrance Centre and performance area. 

Whilst gazebos, tents etc will not be permitted at this event umbrellas, including golf umberellas, can be used in the performance arena by all ticket holders. Fishing umbrellas and parasols cannot be used in the performance arena. We ask that all of our visitors are respectful of the viewing experience of their fellow guests when using umbrellas during the performances. 

Admission to the performance area is from 6pm, with the Proms performance beginning at 8pm. Tickets can be exchanged for ticket holder wristbands at the Remembrance Centre Welcome Desk from 10am on the day of the performance, and we encourage you to collect your wristband if you arrive earlier in the day. Wristbands will be required to enter the performance arena, which will open to all ticket holders at 6pm. We recommend arriving in good time to allow for ticket checks. The event is scheduled to conclude at 10.30pm. Please note that timings are approximate and subject to change.

Visitors are unable to leave their cars overnight on our car parks. A drop-off area is available in front of our Remembrance Centre for visitors arriving or departing via taxi. We estimate that the performance will conclude at 10.30pm. 

The Arboretum grounds will be open from 10am, and will remain open to ticket holders until the start of the evening’s performance. We would encourage ticket holders to arrive early and enjoy our beautiful grounds. If you're planning to arrive earlier in the day we ask that you collect your performance wristbands from our Welcome Desk in the Remembrance Centre upon arrival on site. We will be issuing wristbands until 8pm.

Your proms parking ticket will be valid for the duration of the day of the event, if you plan to arrive earlier in the day you will not be required to book an additional parking ticket. Please present your booking confirmation email or provide your booking confirmation number at the gate upon entry. If you did not book advance parking tickets you will be able to pay for your parking upon arrival at the Arboretum at a cost of £6. 

There is level access to the Remembrance Centre, where toilet facilities, including disabled cubicles and baby changing facilities are available. Firm, level paths give good access to the performance site which is located on a firm, grassed area of the Arboretum which is accessible to those with pushchairs or other special access requirements. Hardstanding areas, suitable for viewers in wheelchairs will be available in the performance area, with spaces allocated on a first-come-first-served basis. 

Wheelchairs and electric scooters are available to hire. To ensure availability, they should be booked in advance by calling 01283 245 100. We ask that a donation is made for the use of a manual wheelchair; a charge of £10 applies for the hire of a motorised scooter. Payment will be taken at the time of booking.

Only assistance dogs are permitted at our Summer Proms evenings. 

The Restaurant, in the Remembrance Centre will be open until 8pm, and will be serving a variety of cold snacks and hot and cold drinks.

Food and drink will be available in the performance area during the course of the evening.

Our Premier ticket holders will be able to use our Aspects lounge during the course of the evening.

You are welcome to bring a picnic to enjoy during the course of the evening. Glass bottles and drinkware are not permitted at this event. Please note that naked flames, BBQs, gas stoves and candles are not permitted at the event and we would be grateful if litter could be deposited in the bins provided before your departure from the site. 

Visitors are able to bring alcohol to enjoy on the evening of this event. Glass bottles and glasses are not permitted at this event. 

 

Chairs will only be provided for premier ticket holders on the evening.

Please do bring something to sit on such as a blanket or picnic chair. Tents, gazebos, parasols or any other items which may obstruct views for other attendees are not permitted. 

Seating will be provided for all Premier Ticket holders. 

 

There will be toilets at the event site. The toilets in our Remembrance Centre will also be open during the course of the evening. 

Our Gift Shop will remain open until the beginning of Act Two. 

We'll also be selling Summer Proms items including programmes, umbrellas and flags within the performance area until the start of Act Two