Covid Secure

Visiting Us

The National Memorial Arboretum remains open to pre-booked visitors following the introduction of new national coronavirus restrictions from Thursday 5 November, however the number of visitors permitted access each day will continue to be regulated and will be by pre-booked ticket only.

Access to the Arboretum will be via the Remembrance Centre where our visitor toilets remain available. The new restrictions mean that all indoor areas including our Shop are closed and we are currently unable to offer dine-in options in our Restaurant, though a limited take-away service is available from our Coffee Shop kiosk. Our tours, talks and trails are also unavailable.  

Further information about the measures currently in place at the Arboretum can be found by following the link below.

Find Out More

The National Memorial Arboretum remains open to pre-booked visitors following the introduction of new national coronavirus restrictions from Thursday 5 November, however the number of visitors permitted access each day will continue to be regulated, and will be by pre-booked ticket only.

Access to the Arboretum will be via the Remembrance Centre and our visitor toilets there remain available. The new restrictions mean that our Shop is closed and we no longer offer dine-in options in our Restaurant, instead offering a limited range of take-away food and drink.

There will be no guided walks, talks or land train service, and all events planned for before 2 December will no longer take place. The outdoor Hold Still installation and our play areas will continue to be accessible. Though Stick Man will remain in our grounds we will not be issuing copies of the Stick Man Trail.

We will be introducing a number of new measures which apply to all visitors:

 

We are currently experiencing technical difficulties with our online booking portal which is preventing us from taking payments online. We apologise for any inconvenience this causes. Our team is working to rectify the issue as soon as possible. 
FRONT OF REMEMBRANCE CENTRE

Although we are eager to welcome you back to the Arboretum, please do not visit if you are required to remain in isolation due to current Government guidelines.

We ask that all visitors planning to visit the Arboretum adhere to government advice and guidance relating to travel. Further detailed information can be found on gov.uk 

Arrival and Parking

Your tickets will be checked upon arrival at the car park by a member of our team who will direct you to a parking space. The gates of our car park will remain closed until shortly before our site opens at 10am. We ask that you do not arrive before your allotted time in order to assist with parking arrangements. Please do not park or wait on the road outside the Arboretum as this poses a hazard and has the potential to cause an accident. Please ensure you have your confirmation ready to present before you enter our car park. 

Vehicles unable to present a booking confirmation will be unable to park and you will not be able to gain entry to site.

During Your Visit 

All visitors, including dog walkers, are required to enter our site through the Remembrance Centre.  In line with Government legislation, we ask all visitors to wear masks in all indoor spaces.

Once you have entered our site you will be able to remain in our grounds until they close.

Our indoor areas including our, Shop, Restaurant, Exhibitions, Millennium Chapel and Far East Prisoners of War building remain closed at this time.

The Coffee Shop, located in Heroes' Square, will be providing a limited takeaway service. 

We hope that you enjoy exploring our grounds. To help you get the most from your visit and to keep you and others safe we ask that you:

The Armed Forces Memorial will be open though some additional measures have been put into place to regulate the numbers of people visiting the memorial

Departure

Our grounds close daily at 4pm. Please exit our grounds and Remembrance Centre as directed.


 

Frequently Asked Questions

Are you open to visit?

The National Memorial Arboretum is open to visitors throughout the lockdown period. All visitors are required to pre-book online where their details will be recorded for NHS Test and Trace purposes. Capacity to the Arboretum is limited and visitors who have not pre-registered will not be admitted. We encourage you to check current Government guidance and restrictions before you travel.

How do I book?

Please follow the link to our bookings page to arrange your visit. We advise you to read the .gov guidance on meeting others safely.

Are the toilets open?

Our toilets in the Remembrance Centre are open.

Is the Gift Shop open?

In line with government guidance, the Gift Shop is closed. Ubique Military Collection Shop is also closed.

Is the Coffee Shop or Restaurant open?

Our Restaurant is closed although we are able to offer a limited take-away service from our Coffee Shop kiosk. There will be no indoor or outdoor seating in Heroes’ Square.

 

You are welcome to bring your own food and drink and we have several areas where you can enjoy a picnic. Please note that naked flames, BBQs and gas stoves are not permitted, and we would be grateful if you would deposit your litter in the bins available.

Can I still visit Hold Still?

Hold Still will continue to be accessible outside in the amphitheatre. Our team may ask you to wait before entering the amphitheatre to ensure a safe and enjoyable visit for all.

Will the Daily Act of Remembrance still take place?

The Daily Act of Remembrance will, for a time, take place behind closed doors in the Chapel with no visitors present, in line with current government restrictions.

 

The Arboretum is a place for reflection and we encourage you to take a moment to reflect within our grounds if and when you feel it’s appropriate.

Is the Land Train running?

The Land Train is not running at this time.

Are the play areas still open?

Our play areas will remain open to the public during this time.

Can we still do the Stick Man Trail?

Though Stick Man can still be found in our grounds we are unable to offer copies of our trail sheets presently. We will look to reintroduce this trail when we are able.  

Can we do the Escape Challenge?

We will be unable to offer our Escape Challenges during this time.

Can I still attend Remembrance Sunday?

If you have booked to attend Remembrance Sunday you will be contacted via email with regards to your booking. We encourage everyone to remember at home this year and the Act of Remembrance will be broadcast on our Facebook and YouTube live stream.

Can I still attend Armistice Day?

If you have booked to attend Armistice Day you are welcome to register as a general visitor, but there will be no onsite event for visitors to participate in or spectate in person. We encourage everyone to remember at home this year and the Service of Remembrance will be broadcast on our Facebook and YouTube live stream.

Can you lay a wreath on my behalf?

Our team onsite would be honoured to lay a wreath on your behalf at a memorial, tree or plaque of your choice. For more information visit our Wreath Laying Service page.

I booked to attend but we are now in lockdown and I am unable to travel. Can I have a refund?

Please only book tickets if you are able to travel to the Arboretum, as we are only able to refund bookings made up to 31 October, following the Government’s announcement regarding a new nationwide lockdown. Now more than ever, we need your support. If you are able, please donate your car parking charge to us. Your contribution will be gratefully received. If you would like a refund, please call 01283 245 100. We regret we cannot move or change tickets for you to an alternative date.

Can I attend with a group?

We regret we cannot accept group visits at this time. If you would like to book a visit for a future date please call our groups team on 01283 245 100.

Can I hire a Mobility Scooter or Wheelchair?

We are currently unable to offer for hire mobility scooters and wheelchairs.

Can I buy a guidebook?

The shop is currently closed. Copies of our Orientation Guide and Guidebooks can be purchased through Amazon.

I have tickets booked for Illuminated Arboretum, will it go ahead?

We continue to look forward to welcoming visitors to enjoy Illuminated Arboretum from 9 to 19 December. Our team has been planning this eagerly anticipated event for several months and are confident of delivering a safe and enjoyable environment for all visitors.

All visitors to Illuminated Arboretum are requested to follow the latest Covid-19 legislation and advice, and exchange and refund options will be available to those prevented from attending due to public health measures.

In the unfortunate event that we have to cancel or alter the date of an Illuminated Arboretum event due to government restrictions, we will contact all ticket holders to explain the options available.  

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